Frequently asked questions

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Q Can parents access their child profile
A Yes Once given access by the setting parents can view their childs profile and learning plans on any device at any time via the internet. They can add photographs comments and observations and even link them to the EYFS. Owl Track is very secure and parents are only able to view their own childs details.
Q How secure is the Owl Track?
A The web site sits on it's own server, in a secure data centre which we use to manage all the hardware, site back-ups and round the clock availability. All data traffic passing between the user and the data centre is encrypted.
Access to the site is by encrypted password and staff or children's contacts have their access controlled by the setting Manager.
Q What computer do I need to use Owltrack?
A Any computer, or tablet that has an internet connection and a browser. Owl Track has been tested using Internet Explorer, Firefox, Chrome and Safari.
We have paid particular attention to making Owl Track easy to use with a tablet, so that observations may be recorded in real time.
Q What if I need user support?
A We are very proud of the personal service given to our clients and unlimited telephone support is. included in the price of your subscription. We are available seven days a week to answer any questions or queries you may have.
Q Can a parent keep the child's profile when they leave the setting?
A All of the reports available to a setting may be produced in PDF format that can be emailed or printed. There is also an "Album" option that gathers all the images that were uploaded to document the child's EYFS observations throughout their time with the setting.
Q Can two different settings access the same child's profile?
A No. The records of any child are visible only to the setting that set up the record, along with any contacts (parents or family) that the setting has associated with the child.
Q How can I make the site personal to my setting?
A Your setting details record allows you to add a logo, name, address, contact email and website plus three short headlines or statistics. These are shown on the main page, when a staff member or a child's contact has logged in.
On the same page, News items are shown that are relevant to your setting. The nominated Manager for the account can update the items, including photos, even mark them as visble to staff only.
Q How do I contact Owl Track?
A Click on Contact Us at the bottom of the page.
Q How do I pay for my subscription to Owl Track?
A Subscription to Owl Track is paid via our on-line shop on The Nursery Press website.
Q How does Owl Track determine if a child is 'below, emerging, expected or above' in relation to the Development Matters?
A This is achieved by taking the child's age, calculating the percentage of EYFS outcomes they have completed for their relevant phase and making an adjustment according to where the child is within the phase.
Eg. a 31 month old child that has completed 7 of 12 steps in the 30-50 phase would be shown as "exceeding" while the child at 39m would be "expected".
Q How does Owl Track involve parents?
A Parents (and other family members) can be assigned a login to Owl Track. They can then see all the Observations, Plans and Reports that are relevant for their child, they can even make observations and upload photos in evidence. These records need to be marked as "verified" by a member of staff before they are taken into account by the EYFS tracking reports.
When they log in, parents will also see the setting's news items that have been marked as visible to all.
Q I can't see the PDF reports
A Owl Track uses a "pop-up" to create each report and then offers you the choice of viewing or downloading it. If you do not see the report, you will need to set your web browser to "allow pop-ups".
Q What data will Owl Track provide?
A There are a number of reports available to the account Manager. Owl Track provides EYFS tracking by group, by individual child, and through multi-level, group comparison.
There is the option to input and print a "Development check" at any point, which can be further tailored to suit "partial" (eg. two year) or "full" (eg. transition) events.
Most reports can be produced "as at" any date and only take into account confirmed observations up to that point, and all PDF output includes the actual date and time of the print.
Q What happens to a child's profile when they leave?
A Once a leaving date is entered on the child's record, the setting manager can "Archive" that record along with all associated observations, photos and plans, which helps prevent the system from "clogging up".
Archived records can be retrieved if further reports are required.
Q What if a child attends a childminder?
A Childminders are as much part of Owl Track as any other setting and we have subscriptions that cater for childminders or nursery groups that have very low numbers of children.
Q What if I forget my password?
A On the login page, there's a link next to "Forgotten your password". Click that, enter your email address and as long as we have that email on file, we'll send you your password.
Q Who will be able to view a child's profile?
A The manager will have the overall responsibility for the site.
Staff members will be able to view their key children's profiles.
Parents will only be able to view their own child's profile.
Q Will Owl Track produce reports?
A There are a number of reports available to the account Manager. Owl Track provides EYFS tracking by group, by individual child, and through multi-level, group comparison.
There is the option to input and print a "Development check" at any point, which can be further tailored to suit "partial" (eg. two year) or "full" (eg. transition) events.
Most reports can be produced "as at" any date and only take into account confirmed observations up to that point, and all PDF output includes the actual date and time of the print.

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